Refund policy

Return and refund policy

If, for any reason, you are not satisfied with your order, please contact us. At Falceri, we do everything we can to ensure our customers are completely satisfied with the product they have purchased.

Here are some frequently asked questions about our return policy:

How long do I have to make a return?

You can return a product within 30 days of receiving it from our supplier.

What are the return conditions?

Products ordered in error can be returned if they are unused and in their original packaging. Personalized products, such as custom-made items, cannot be returned.

How long does it take to receive a refund?

A full refund will be issued via the original payment method as soon as we receive the products, verify them, and confirm they have not been opened. All customers must contact us after the package has been shipped and provide us with the tracking information so that we can process the refund.

Most financial institutions take an average of 3 to 5 business days to process the refund.

Do I have to pay the return shipping costs?

Yes, all customers are responsible for return shipping costs. We recommend sending the package with a tracking option, as we cannot be held responsible for lost returns.

Can I return my product without contacting you?

You must contact us before initiating a return, as the return address may differ from the original order shipping address.

How can I contact you?

You can write to us at info@falceri.com or fill out the form below. The Falceri team is available 24/7. We always guarantee a response within 24 hours and we'll be happy to help!

My product is damaged, what should I do?

For faster processing, please attach a photo showing the poor quality or damage to the item. The best photos are taken on a flat surface, with the logo and the defect clearly visible. This information will be used to assist you with your order and to prevent future issues.

If you have received a damaged or defective product, please contact us within 14 days of receipt.

Occasionally, you may not be satisfied with your order. At Falceri, we want to ensure your complete satisfaction with your purchase. That's why we offer a return policy to address any concerns. You will find the details of our policy below.

Important notice regarding cancellations

Due to the rapid processing of bulk orders, it is not possible to cancel an order once it has been placed. We understand this can be frustrating, but our logistics processes do not allow cancellations once an order has been confirmed.

Note: If the customer refuses delivery or does not collect their order within the allotted time (usually 5 to 7 days), we (the merchant) are not responsible for this refusal of delivery and no refund will be issued.

General terms and conditions for returns

  • Returns are accepted within 30 days of receiving the product.
  • The product must be unused, undamaged and in its original packaging.
  • Liquids, such as certain beauty products, must not have been opened or used.
  • Please attach the original invoice or proof of purchase.

Returns

Not satisfied with your order or chose the wrong size? No problem! You can return or exchange your order within 30 days of receipt.

We do not charge a restocking fee.

Return in 4 simple steps

  1. Send an email to info@falceri.com to request a return form. Carefully read the conditions in the form before returning the product to our logistics center.
  2. Fill out the return form.
  3. Send your order with the completed form to the address provided. Please note that you are responsible for return shipping costs. Ensure the package has a tracking number.
  4. After receiving the package, we will refund the purchase amount to your bank account within 5 days.

Exchange in 4 simple steps (size issue)

  1. Send an email to info@falceri.com  with your order number and the new size you would like. You will then receive an exchange form.
  2. Fill out the exchange form.
  3. Send your order with the completed form to the address provided. Make sure the package has a tracking number.
  4. Once we receive the package, we will send you the correct size free of charge.

Exchange in 4 simple steps (defective product)

  1. Send an email to info@falceri.com  and attach photos or a short video of the defective product. Briefly describe the problem.
  2. Our team will check the product based on the images/videos.
  3. If the claim is validated, our team will send you a replacement product free of charge.
  4. Our customer service will provide you with the tracking information for the replacement shipment so that you can follow its progress.

If you have any questions, please contact us by email: info@falceri.com

IMPORTANT NOTE: Before returning any products to the return address, you must complete the return form and include it in the package. Contact our customer service department by email at info@falceri.com to receive the return form.

Company name: Falceri
Address: 8000 Nix Rd, Tolar, TX 76476, United States
Email: info@falceri.com
Phone number: +15105447065

Customer service hours:
Monday to Friday: 8:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 4:00 PM

We aim to respond to all enquiries within 12 hours.